SERVICE UPDATES AND NOTICES

COVID-19 Updates

UPDATE THURSDAY, MARCH 26

⚠️NOTICE: EFFECTIVE IMMEDIATELY⚠️

On further guidance from the provincial government and the City of St. Thomas, library staff have been allowed to return to work. While the building remains closed, we will be able to assist you from Monday – Friday, 9 a.m. – 4:30 p.m., both over the phone and on social media. We appreciate your patience during this time as we work to follow the advice of both the municipal and provincial governments.


UPDATE TUESDAY, MARCH 24

Due to the new provincial order of the closure of non-essential services, library staff will no longer be available to answer questions on social media or over the phone. The library will be completely shut down and unavailable until further notice.

UPDATE MONDAY, MARCH 16

St. Thomas Public Library will be CLOSED until further notice starting Monday, March 16 in response to the COVID-19 situation. Due dates for all outstanding materials will be extended as we will not be accepting returns at this time. Our holds locker and kiosk services at Elgin Centre are suspended throughout the closure.  If you have any questions please call us at 519-631-6050 from 9 a.m. to 4:30 p.m., Monday to Friday.

For more information on services impacted by COVID-19, check the City of St. Thomas website.

 

  • Tax Clinics at the library are CANCELLED until further notice.
  • All programs and events at the library are cancelled until further notice.
  • The Friends’ Shop at Elgin Centre is CLOSED until April 6, 2020.

 

Frequently Asked Questions

Where can I return my books?

Please hold on to your books and materials until the library reopens. There will be no fines for books that are checked out during the time the library is closed, and there will be a grace period when the library reopens to return books.

Will I get fines if my books/DVDs are overdue?

No! During our closure for COVID-19, loan periods and overdue fines are waived. Please hold on to the items you have checked out until we reopen, regardless of when they were due. You will not be charged fines for anything you had checked out when the library closed.

What about my holds or my interlibrary loans?

Holds you placed before the library closure will be kept for you until the library reopens. You will not lose your place!

Interlibrary loan (ILLO) is suspended at this time. ILLO requests will be processed when libraries across the province reopen and the ILLO service portal reopens.

How do I contact library staff?

Please call the library at 519-631-6050, email us at info@stthomaspubliclibrary.ca, or send us a message on Facebook! Staff are available to answer questions from Monday to Friday, 9 a.m. – 4:30 p.m.

How do I renew my library card?

To renew your library card, please contact us by phone at 519-631-6050 or by email at info@stthomaspubliclibrary.ca Monday to Friday, 9 a.m. – 4:30 p.m.

How do I sign up for a library card to use digital resources like eBooks or databases?

To sign up for a new library card, please fill out the form here: https://stthomaspubliclibrary.ca/virtual-card/
If you have a library card, you already have access to all our digital collections!

What resources can I use digitally?

  • eBooks and eAudiobooks: available online through Overdrive, Libby, and cloudLibrary. You will need a library card to sign out eBooks or eAudiobooks on your phone, tablet, or e-reader. Please call us if you need help at 519-631-6050 (Monday – Friday, 9 a.m. – 4:30 p.m.)
  • Teen eBooks can also be found on Tumblebook Cloud.
  • Children’s eBooks can also be found on Tumblebook Library.
  • Adult eAudiobooks can also be found on Audiobook Cloud.
  • Digital Magazines: available online through Flipster
  • Online courses: free, college-level courses available through Gale Courses completely free with your library card!
  • Databases: available online.

How can I access all these digital resources?

They can be accessed for free from St. Thomas Public Library’s website. Just look under “Digital Collections”! Some may require a library card. If you need assistance, please call the library at 519-631-6050 (Monday – Friday, 9 a.m. – 4:30 p.m.)

Am I able to use the library’s WiFi?

Yes! Our WiFi is available 24/7 and can be used from outside the building on personal devices. You will need to be close to the building to use the WiFi. Please maintain a safe physical distance (6 feet or 2 meters) from others outside the building.

How is the library sanitizing spaces and materials?

Cleaning staff have been working on a deep clean of the library, including furniture and carpets. Books that were in the return bin when the library closed were placed in a 72-hour quarantine before being checked in. Staff have procedures in place to follow best physical distancing and hygiene practices as recommended by public health. When the library reopens, we will follow best sanitation practices.

Are there at-home activities for families available at the library?

Check our Facebook page for interactive posts and videos! Some digital resources such as Tumblebook Library also have games and activities for children, as well as read-along books!

Facebook: https://www.facebook.com/stthomaspubliclibrary/