Curbside Pickup

 

As of June 8, 2020, we are offering Curbside Pickup services! Book returns are also available, but only during curbside pickup hours.

Curbside Pickup hours are:
Monday to Friday: 12 p.m. – 6 p.m.
Saturday: 10 a.m. – 4 p.m.

How to Use Curbside Pickup:

1) Place Your Holds

You can place your holds online with your library account or over the phone by calling 519-631-6050 and pressing 1. If you need a library card, you can sign up for one online at https://stthomaspubliclibrary.ca/virtual-card/

2) Wait for an Email to Schedule Your Pickup Time

One you have submitted your holds, we will pull all available materials from the shelves and you will receive an email telling you they are ready. Once you have received the email, please call us at 519-631-6050 and press 1 to schedule a time to come and get your materials.

3) Pickup Your Items

Don’t forget to bring a bag to carry your books home! When you arrive at your scheduled pick up time, please call us at 519-631-6050 and press 0. We will get your items and place them on the table at the front door. Once your items are there, please come up the stairs or ramp to get your items.

4) Enjoy Your Items!

All materials that you have received have been quarantined for at least 72 hours since the prior user. While we are practicing safety in the library, please be mindful that we have handled these items to get them ready for you. COVID-19 can last on paper items for 24 hours and metal/plastic for 72 hours.

Please practice your own precautions when you get home by either wiping down materials with a disposable wipe or quarantining them for the appropriate amount of time.


Frequently Asked Questions

What safety measures are in place?

To make curbside pickup is offered safely for our staff and patrons, we have put the following safety measures in place:

  • Staff are screened prior to starting work each day.
  • All books have been quarantined for a minimum of 72 hours upon return. All DVDs have been quarantined for a minimum of 86 hours.
  • Signage is in place detailing where to go.
  • We have clearly marked spots to stand in line that ensure you are 2 metres (6 feet) apart from staff and other patrons at all times.
  • We are regularly wiping down surfaces including doors and tables.
What do I need to pick up my material?

We do not have bags available, so please bring your own bags for transporting your items.

Am I able to come in to the building to use the washrooms or computers?

No. The building is closed to the public at this time.

I returned my books yesterday. Why are they still showing on my account?

All materials are being quarantined for 72 hours once they have been returned. After 72 hours we check them in using their original drop off date. You will not receive fines for any of the items, but they will continue to show up on your account for 72 hours.

I have holds that I wish to pick up, however I am uncomfortable or unable to come to the library. What should I do?

Please tell us that someone else will be picking up your materials when we call to set up a pick up time. If possible, please send your library card with the individual picking up your items.

 

I still have items checked out but I am uncomfortable with coming to the library at this time, what can I do?

All due dates on all items that were checked out as of March 15th have a due date of August 31, 2020. There is no rush to bring those items back until you feel comfortable doing so.

 

How long will items be checked out to me?

On the day we call to set up your pick up time, items will be checked out on that date. Because of that, we have extended all loan periods to 4 weeks. Additionally, if an item does not have a hold for another patron wanting the items, your items will automatically renew for another three weeks when your due date comes.

 

How do I return materials currently checked out?

At this time, we are asking that all returns be made at our return bin at 153 Curtis Street. We will only be accepting returns during curbside pickup times.

I have books checked out from before closures, will I have fines?

No. All materials that were out on March 15th will not have fines associated with them until after August 31, 2020.

 

I don’t have a library card, can I still do curbside pick up?

Please sign up for a library card here and you’ll be all set to go! 

Can I drop off book donations?

Not at this time because the Friends of the Library store is closed.

I can’t place holds online, can I do it over the phone?

Yes. Please call 519-631-6050 and press 1. We can place holds on your account over the phone for you.

Is the Holds Locker at Elgin Centre available to place and collect holds from?

Yes! You can place holds online or over the phone and select “Holds Locker” as the location. You will be notified when your holds are available to be picked up. There is no appointment time to collect your holds at Elgin Centre. Please note that the Holds Locker is not regularly sanitized or monitored for physical distancing. Maintain a safe distance from others (2 meters) when at the Elgin Centre and wash your hands after using the Holds Locker.

NOTE: The return bin at the Holds Locker is NOT AVAILABLE at this time. Returns MUST be made at the downtown location of St. Thomas Public Library (153 Curtis Street).

Still have questions? We can help! Give us a call at 519-631-6050 or email us at info@stthomaspubliclibrary.ca and someone will get back to you.

If you would prefer digital options that do not involve coming to the library, here are some of the resources you have access to. If you don’t already have a library card, you can register for a free one by clicking here.